Peoria
Worst experience. Everything that could go wrong did. Took my car in because the AC was not blowing cool. This car is barely used and had a brand new AC installed 3 years ago and about 3k miles ago. I was disappointed to find out that the whole system needed to be replaced, but that is not their fault of course. So $1200 later they let me know my car was ready. I arrive and they pull the car around. It was blowing the exact same way as when I brought it in. Not cold in the slightest. They apologized and took it back to see what was wrong and offered me a ride home. Came back to pick it up the next time it was ready and when they brought it up the car was shaking and making a loud screeching noise (belt was loose). So they took it back and gave me another ride. I was surprised that for the second time they did not check that it was actually ready before having me come in. Turns out the AC bracket was cracked and they offered to weld it back to fix this issue for me, free of charge which was appreciated. So its ready again only to find out the reason it wasn't blowing cold was because a small valve was pinched in this small silver cap. I asked the service manager if this could be the actual problem and that the whole system didn't need to be replaced. He wasn't as friendly as the first service manager I spoke with and just nonchalantly said 'probably not'. I was so upset at this point I didn't want to have further conversations with him of course. So a month or so go by and I haven't really wanted to drive my car (it is an extra vehicle) and then finally on Monday I take it out for a drive. I end up having to pull over because I notice something isn't right. I pop the hood to find the belt completely popped off. Not torn or ripped but just came off. Even with the warranty they offer I did not want to take my car back for the 4th time for the same area issue. I towed my car to another shop who found right away that the bracket for the AC was completely the wrong one and would never be able to hold the belt in place correctly. So $1200 for a new AC unit, a bill for the tow and a bill for the correct bracket - my car is up and running correctly. Now Kerry's did not charge me for the bracket, the problem is more that they didn't notice. The quality control seems to be lacking here. After 4 different times, my car was never done correctly. The lack of empathy form the second service manager I dealt with was horrible. I just caution you in trusting your car with this location until they find ways to ensure at the very least, that a car is running better than when it was before you drove it in there. Was contacted by the Region Manager (son in law of the owner, I believe) after seeing my review. He listened to everything and was apologetic and said he would look into everything and give me a call back in 24-48 hours. Never heard back.
Thank you for letting us know of your experience. The regional manager will be in touch with you in 24-48 hours to help resolve your concerns.
- Peoria