Customer Reviews

Now that Rick (old manager) has been fired this place is back to being a top notch h facility! Highly recommend for all your mechanical needs!

Jesus Flores in the Chandler location was great. I brought a used car in for a presale inspection and he got me right in a quickly evaluted the car. They found some things I would not have seen and they saved me from buying a problem vehicle. Thank you!

As always great experience

Just had my third repair finished. Once again great communication an excellent service.

All staff very helpful and concerned with addressing your problem. Provide free transportation to and from your home if the waiting time is long.

All the technicians were very courteous and concerned with addressing my needs. Provided transportation to and from my home because of the time needed for repair.

This is going to seem a little unusual but in a world where ppl are more inclined to say something negative over something positive ...I would like to share something positive. Oddly enough I did not actually use the services here. I called looking for pricing for diagnostic and repair after my check engine light came on and AutoZone told me it was my knock sensor. I spoke with David. He gave me the diagnostic pricing and and answered several of my questions - he was patient, upfront/honest, and very helpful. Even afterI called back to tell him I told him I found a more affordable option he was still very polite. If I honestly had the money to pay for the service through this location I would have chosen this place all based on how awesome David's customer service was. Ive worked in customer service most of my life and it seems to be a dying art in today's world so when I receive such great service I believe it's important to acknowledge it! Thank you David! Somebody give this guy a raise! At the very least a shout out!

I came in for a routine oil change and was genuinely impressed with the level of service. The staff was professional, efficient, and very attentive throughout the entire visit. What really stood out to me was how clean and well-maintained the lobby was—it had a modern, welcoming aesthetic that made the wait comfortable and pleasant. It’s clear they take pride not only in their work but also in the customer experience. I’ll definitely be coming back and recommending this shop to others.

The service and desk staff are always very friendly. I never feel like they are trying to ups me or any of the other customers I see them interacting with. They seem to do good work at a fair price and the waiting area is clean and comfortable. Fortunately, I have not needed to use them for any major repairs, but if I ever need anything that's where I will go.

I had another shop tell me I needed to replace my transmission oil cooler and the oil cooler lines. They quoted me $2,500 for the project. I opted to take my car to Elite for a second option. They diagnosed the issue, determined I didn't actually need the cooler, and fixed the problem for a fraction of the quote received by the other shop. I worked with David throughout the process. He was exceptional and provided great updates all along the way. I appreciate David and the work the shop provides and will be taking my cars here going forward.

I stopped by with a big nail in my tire and the guys got me in and out very quickly . I spent less money at Carrie's than I would have spent at the yantara. The price was right and the service was excellent . This is actually my second time stopping by with the tire issue and they took care of me both times.

Went in for an oil change and tire rotation. Very impressed with customer service and quality of work. Will definitely return.

Elite Auto Repair has been our go to place whenever we run into an issue with a car. I’m not a “car person”, but I’ve never felt talked down to or taken advantage of here. David and the team are awesome! Kind and helpful. I cannot recommend Elite enough!

Tammy and her crew were friendly, polite and very professional... I've been doing business with Justin at kerrys in norterra, but this time i had a major breakdown very close to airpark shop....I WOULD STRONGLY RECOMMEND THIS SHOP OR THE ONE AT NORTERRA TO ANYONE READING THIS.... YOU'VE BEEN TO THE REST,,, TIME FOR THE BEST

It's extremely hard to find a mechanic that you can trust and honestly believe they have your best interest at hand. Well I tell you what, this place is all of that. Can only pray to find service like I've experienced here, back in the Midwest! If I lived in area, it would be my shop of choice.

Repair time was as promised with no surprises. Waiting room is comfortable, clean and roomy. Clean bathroom. Fast WiFi. Managers kept me informed.

Service was awesome and customer service been excellent easy to comprehend with thank you.

Andres and his team took care of my issue in a timely manner and for a great price! Will definitely be coming back

Came to valley to pick up a sick dog and on our way back (to Prescott) our tire suddenly lost all it's air. We limped it into Kerr's with no appointment close to the end of the day. They determined it wasn't repairable and switched it out with our spare. This enabled us (and the dog) to get home safe. They didn't charge us for anything and treated us wonderfully. I highly recommend this shop. If I lived in the valley I would definitely return to do further business with them. We are very grateful for thier help.

Went in for the easiest oil change of my life, didn’t take 3 hours like it does at other places I go to. The general manager Andres was very respectful and professional when I asked him a gazillion questions regarding the services being done to my car. Inside was clean and had comfortable seating.