Horrible experience. Brought my vehicle in because it wasn't starting. My battery had been replaced the day before (by Autozone) and my alternator was replaced in 2019 by a different mechanic. I told them all this, so it pretty much left the ignition or the starter. I get a call from Kerry's and they say "good news, your battery cable was loose and not making proper connection so we tightened it up and the vehicle is starting, but your water pump is leaking and you need a flush. It could flood your engine out if not fixed so your looking at $838 with parts and labor" (that's good news?). So I authorize the repair. So I get a call later from Kerrys and they say "the repair is all done, but now the vehicle is not starting. You need a starter and your looking at another $439" At that point I was pretty upset. Not only did they mis-diagnose the issue from the beginning and cause me to make an uninformed decision on what repairs to prioritize, they didn't listen to me when I brought it in and told them it was either the starter or the ignition. This is like going to the dentist and complaining about your back molar hurting, and then the dentist says your back molar is fine but your front tooth needs a filling. Then after they fill your front tooth the dentist says turns out your back molar did have a cavity after all. Had Kerry's listened to me and caught the starter issue from the beginning, and told me "by the way, your water pump is going bad would you like us to take care of it?" I would have probably made a follow-up appointment for them to fix it. They lost a customer for life.
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