During a routine oil change, they called and told me that my power steering fluid and brake fluid both needed replacement. Power steering was so bad that they wouldn't drive it until it was replaced. I declined both and took it to Brake Masters, who I have come to trust. Was told (and shown) that neither needed replacement. BTW, the power steering fluid had been replaced only 12k miles ago. Typical "bait & switch" that makes auto service organizations look bad. Wouldn't go here for any repairs.