Arizona Auto Repair

Easy to communicate with and work quickly

Easy to communicate with and work quickly

Wanted to love this place at first, but now will never come back. Very friendly people. Had a car in for an oil change and they recommended a major repair; I called to confirm the quote and work before scheduling it to come back in, and they did confirm. Then, dropped it off and 5 hours later was told it would be twice the price! Didn't want them to proceed. Came in to pick it up and was told they made a mistake and tried to quote me again with discounted labor but told me they had the wrong parts. Said they would honor the labor quote. They did not. Told me they would only do a portion of the repair originally quoted for a much higher price. Friendly people don't cover up for a lack of competence or integrity to honor their word. How can a auto repair company making a substantial repair recommendation NOT be able to quote things correctly multiple times, even when I tried to confirm? I don't have any confidence in their recommendations. And while mistakes happen, they didn't have the integrity to stand behind their offer when they acknowledged the mistake. I won't be back. I will email you my customer information so you can review.

They did a great job as far as time and promptness, the only thing I didn't like was no one came and told me my Escalade took 6 qts as every place I've ever had the oil changed at it has alqays only taken 5 Qts. My coupon for Synthetic Oil was for $39.99 I paid $58.13. I knew there was tax which my husband and I figured around $43.00. When it was $15 more then expected my husband wasn't happy. With that being said my husband said they should have came and told me it was going to be more than the coupon. They never mentioned anything until they were done and had me pay. NOT COOL! I called Arrowhead Cadillac and they told us 5 Qts. I looked at my other oil change receipts and they were all for 5 Qts. We have never paid this much for an oil change NOT even at Arrowhead Cadillac. So we won't take it back we will change it ourselves from now on. They should have put 5 and came and told me they thought it would take 6 then I could have made the decision. But Kerrys didn't give me the opportunity. We could bought everything at O'Reillys Auto for under $40 including taxes. We would have told them NO if they would have told us 1st. So we won't be back To us thats dishonest.

They did a great job as far as time and promptness, the only thing I didn't like was no one came and told me my Escalade took 6 qts as every place I've ever had the oil changed at it has alqays only taken 5 Qts. My coupon for Synthetic Oil was for $39.99 I paid $58.13. I knew there was tax which my husband and I figured around $43.00. When it was $15 more then expected my husband wasn't happy. With that being said my husband said they should have came and told me it was going to be more than the coupon. They never mentioned anything until they were done and had me pay. NOT COOL! I called Arrowhead Cadillac and they told us 5 Qts. I looked at my other oil change receipts and they were all for 5 Qts. We have never paid this much for an oil change NOT even at Arrowhead Cadillac. So we won't take it back we will change it ourselves from now on. They should have put 5 and came and told me they thought it would take 6 then I could have made the decision. But Kerrys didn't give me the opportunity. We could bought everything at O'Reillys Auto for under $40 including taxes. We would have told them NO if they would have told us 1st. So we won't be back To us thats dishonest.

Got a "decent" price on my repair. Asked them to only fix my two engine mounts. Calls and tells me theres another issue I need to fix and that I can save money if I fix it now haha! extra $$ later, I get the car... I check under my hood a couple days later. My engine mount still cracked and not even replaced. Overall poor service and quality check.