Glendale
I had the worst experience I have ever had at a repair shop. They had my keep Wrangler for 7 days! They told me my repairs would be done in 3. When I called Friday they told me they had to fit the tubing and they would be done Monday at lunchtime. I called Monday they said they are fitting the tubing but they needed one more day. I called today and they told me they can’t get the part until July. I went to pick up my jeep and drove away. I got 2 blocks and noticed a big cut in my passenger side window and went immediately back where I was told a regional manager will contact me and no one has called. I work in parts for many years and ran a service station for NY Transit and know they could have fixed this problem without the part. I am giving the regional manager 24 hours to get back to me. If I don’t hear from him I will be putting a formal complaint to the company and the police. Andrew at the front desk is completely incompetent, you may want to go with one of the other gentleman at the front desk. Only gave it a star because I couldn’t post with no stars
Thank you for letting us know about your recent experience and we are sorry to hear it wasn't to your satisfaction. The regional manager will be in contact with you in 24-48 hours to help resolve your concerns.
- Glendale