Peoria
They did a great job as far as time and promptness, the only thing I didn't like was no one came and told me my Escalade took 6 qts as every place I've ever had the oil changed at it has alqays only taken 5 Qts. My coupon for Synthetic Oil was for $39.99 I paid $58.13. I knew there was tax which my husband and I figured around $43.00. When it was $15 more then expected my husband wasn't happy. With that being said my husband said they should have came and told me it was going to be more than the coupon. They never mentioned anything until they were done and had me pay. NOT COOL! I called Arrowhead Cadillac and they told us 5 Qts. I looked at my other oil change receipts and they were all for 5 Qts. We have never paid this much for an oil change NOT even at Arrowhead Cadillac. So we won't take it back we will change it ourselves from now on. They should have put 5 and came and told me they thought it would take 6 then I could have made the decision. But Kerrys didn't give me the opportunity. We could bought everything at O'Reillys Auto for under $40 including taxes. We would have told them NO if they would have told us 1st. So we won't be back To us thats dishonest.
Thank you for letting us know about your recent experience and we are sorry to hear it wasn't to your satisfaction. The regional manager will be in contact with you in 24-48 hours to help resolve your concerns.
- Peoria