Arizona Auto Repair

As usual. Fast and friendly no appointment needed. Super Thanks!

I brought my car in for diagnostics on December 11, 2017. My 2011 BMW 128i was showing two error codes, PO1356 and PO141. Bobby Maish told me that his mechanic found a Tech Service Bulletin (TSB) related to this issue and that I should take it to the BMW dealer to have the ECM flashed (update software). The actually charged me nothing to give me this information. I called BMW about the TSB and they said it did not exist. So I called Bobby at Kerry's and simply asked for a copy of the TSB so I could bring it to the BMW dealer. He said that would not be a problem and he would e-mail it to me. Long story short, after numerous calls and more promises and after talking to the Regional Manager (Chris) who also promised that someone would get back to me, nothing has been received. I told them if you can't or don't want to send it to me, tell me. They kept saying they would e-mail it to me and I kept waiting. It has now been 19 days since they said they would send it to me. I also contacted them via their website, but did not receive a response. As I am new in town I had high hopes on Kerry's Car Care being my "GO TO" place for my car repairs and service, but with this poor follow through and empty promises, I will have to find another place.

Again, my experience was very good. The service and professionalism is fantastic!

Got quoted $60 for front end alignment. Was charged $92.12. Never told about the up charge. Kerry's manager said they were unable to put back the money back on my credit card. What business can't do that. They have the machine to charge the credit card. Was told I can expect the check is in the mail. It has been just about two months now. I've been back to speak with the manager twice. STILL NO CHECK. It's now not about the money, but the principal. How many other people are they ripping off.

Jason was superb. They diagnosed the problem on my truck quickly and had it repaired that afternoon by the time they promised. Definitely would recommend their professional service!

Quick Affordable service without any pressure. Pointed out other things needing to be done in near future while explaining the wear and tear that would be caused by not performing the services, all without making you feel like they were trying to scare you into those repairs. Took car in for a noise thinking it was one issue, they found the culprit to be low fluids, flushed, refilled system (saving me money on original thought), eliminated noise and back running perfectly.

Friendly and helpful service

Been going here for a few years now and they've done nothing but take great care of me and my car. Happy to see they've opened a new location to continue helping people with lots of car issues such as myself!

Very fast, informative and precise. James helped me out and was awesome.

Always upstanding quality and service! Keep it going!