Arizona Auto Repair

Got alignment services for 2 Toyotas and as usual the printer was not working and nor was the phone of the mechanic. This is not the first time a shop has presented a BS of an excuse for incompetence. Would recommend LHM or Earnhardt, a little more expensive but at-least you get a comprehensive report of the work done. I live close to the Happy Valley shop. Lost a customer today buddy.

Bill was nothing but helpful. Thank you!

Very professional, helpful, interesting and very efficient time if it

Very knowledgeable and excellent customer service!

Pros: Friendly Staff, Nice Facility Cons: Expensive, Use Cheap Aftermarket Parts, Poor Communication. Took my car to Kerry’s to get my motor mounts replaced in April 2018. I had done itmyself using cheap parts off Amazon (4 mounts for $80) and still having vibration problems. Unfortunately I paid Kerry’s $800 to replace them thinkongbthey would use better parts, but when I left it felt about the same and when I checked under the hood I saw the stickers on the parts were the same as the ones I had used. Several months later the vibration got worse. Finally in January 2019 I took it back to Kerry’s for a warranty repair. I dropped my car off at 7am on a Saturday. A few hours later they called and said one of the mounts failed and wanted to quote me the repair cost. I told them it should be warrantied, they looked it up and verified. Around 2:30 i called them back to see if car was ready and they told me they were working on it. 4:30 (30 mins before closing) I called and asked again and was told tech was putting in last mount. Showed up at 5pm to pick up car and had to wait another hour before they had my car done. Got in my car and while leaving the parking lot noticed my car was shaking violently whenever I came to a stop. 3 more visits to get my car fix and they couldn’t fix it. They told me that the new motor mounts where stiffer than old and because my engine runs too rough i’m getting more energy transfuramce into thr car body. Took my car to the Toyota dealer and paid $150 to get car diagnosed and was told that it was the aftermarket mounts Kerry’s put in. Was told that putting in factory mounts would fix problem. Took car back to the Kerry’s over at Norterra this time, had them fix by putting in factory mounts and now my car runs smooth. Kerry’s jingle about getting it fixed right the very first time, was not my experience.

Bill and TJ were both very helpful and courteous. They were able to help me after another repair shop couldn’t get the part for me.

Very knowledgeable and professional employees who want to help as much as they can. They really know their stuff and I've always had great service. Their oil change packages are a great deal!

Went in for an oil change and everyone was very nice and the facility was very clean with a comfortable waiting area. I was informed of everything they had found during the inspection of the car. There was no pressure to fix anything and given prices for all the work. The car was finished as promised. We will be returning.

I’ve generally like Kerry’s but my most recent visit left a bad taste in my mouth. I called to schedule an oil change and new tires. The person who answered the phone did not acknowledge my request for tires and only set up the oil change. I asked, “what about the tires?” He said we would discuss that when I dropped off for the oil change. I let him know that I would be on a time crunch when I dropped off and needed to get the tires set up now, over the phone. I gave him the year/make/model of my vehicle and the tire size I needed and waited a moment for him to pull up available tires in the computer. The silence continued for a long time and I finally asked if he was still there. He was there and he made a comment about needing the car to be there to find out what tires it needed! Knowing this to be false I told him to forget the tires. I’m not sure why Kerry’s was so reluctant to sell me tires but I immediately called a competitor, found the tires I want and scheduled an appointment. Due to this experience I’m not sure if I will use Kerry’s in the future.

Fast, Friendly and honored a competitors coupon. I'll be back for future service. Thank you!