Norterra
People are friendly and even address us with our names. Technician diagnosed the problem and fixed it next day But I was not informed of charges BEFORE It was fixed I believe customer should be informed of charges and give us the option. There should be transparency to avoid sticker shock to the patient
We appreciate you bringing this to our attention. The staff at Kerry's Car Care works hard to ensure customers are thoroughly informed of their vehicle needs before services are performed. I will look into this matter. We use feedback like yours to better our customer service.
- Norterra