Mariposa
I dropped my car off at 1:00pm on a Friday for an oil change. Was a pretty good deal given the fact they gave me a $50 deal using fully synthetic oil and my car takes 7 quarts. I was told it would take about 45 mins to an hour to complete. I live in walking distance so I walked home and sat for a while. 2 and a half hours went by and I hadn't heard anything back, so figuring theyd be almost done with my car. I walked back and my car was still up on the lift. The general manager told me the oil change was done, but the air filter was dirty and offered to change it for about $23 and that it would only take about 20 minutes. So I decided I might as well since I was there. I ended up waiting another hour in the waiting room for them to put in a new air filter. In total it took 3.5 hours to complete a basic oil change and air filter which I probably could have had done in 15 minutes at a Valvoline for only 20 bucks more. I will say that they did perform a quality check up on my car and I can appreciate the work they put in, but an oil change and air filter change should not take 3 and a half hours. I would recommend Kerry's Car Care to anybody who ISN'T getting minor servicing done, if you're getting a decent amount of work done that will take a while regardless of where you go, then you would probably be fine going here. I would bet that you will pay less than you would at any dealership, but you will wait longer because of it.
Communications are essential to a good experience and somehow we managed to fail you in this area. From the moment you walk into our business it is our responsibility to give you the best possible experience and deliver what we promised. Clearly this time around that was not the case and for that we are sincerely sorry. We will take your feedback into account as we work toward improving the way we do business.
- Mariposa