AirPark
Considering the shop doesn't even reply to personal emails about a bad experience, I will share mine with the public in hopes they don't get swindled as well. "Hello, After holding in my frustration with your auto store, I cannot let this go without expressing the anger I feel. About a month ago, I made an appointment to bring my truck in for service as it wasn't starting well or accelerating. I was told to bring the vehicle in at 9am on a Wednesday. I wasn't given a time frame, which was fine and told them I wasn't in a huge rush. I received a call as you were closing saying they didn't figure out the issue and need to hold it to look at it in the AM and will be done by 10am. I was dropped off at 4pm by my brother and my truck still hadn't even been looked at. The hood was up but behind another car in a service port, I assume they were letting the engine cool off. I waited there in the waiting room. An hour went by, and an employee came up to me and told me "they installed the incorrect wiring size so they are taking it out now and are going to be done soon." Just over 45 minutes went by, and I was told my truck was finished. To my utter shock, a $500 amount due was given to me. I have had spark plugs and wires changed on over 4 vehicles and never paid remoltely that high of a cost. I have mechanics as friends who laughed at me when I told them what I paid for this service. I asked for an explanation and was charged $246 for labor alone, "two and a half hours"... why on earth am I paying labor charges for an incorrect wire install?? I wasn't even waiting inside the waiting lounge for 2.5 hours and my truck wasn't even being worked on when I got dropped off!!! I was charged a large diagnostic fee. The wires were expensive but a typical to above average consumer cost charge. I didn't even ask him about the labor charge fallacy. I trust this employee he has been respectful to me in the 14 years I have brought my vehicles to your location for service. You have excellent reviews online and between locals I know here. I always have recommended your shop. Maybe because I'm a young guy that lives in Scottsdale they thought they could charge me a lot without me caring. Who knows. The level of disrespect in the charges makes me absolutely furious. I am blown away by it. Why am I paying huge labor fees (2.5 hours) when it took 45 minutes to install the *correct* wiring and plugs? I don't want a refund, I don't want a coupon or an apology, this is a loyal customer letting you know I will not be back. You might have the flawless ratings online but you have treated someone bad enough that you deserve a terrible public review of what I dealt with but I'm not the type of person to do that. I'm going to take my future business elsewhere and warn my friends what can happen to them if they blindly trust your business like I did. Public rating systems have their faults as I deal with them in my line of work but I do know I was absolutely ripped off with a smile. Thanks for reading I guess.