Glendale
I Went in on April 13 2019 and was looking into getting my driver's side C/V Axle replaced as mine was cracked. After they inspected my car they quoted me a little over $500 and was told by the two representative at the counter that I won't find a better warranty deal anywhere else in the valley. They said 50k miles/ 5 years. I did mention that Brakes Plus has a life time warranty on parts and they alsoalso qu me $300 to have my axle replaced. And I had thought I would get a better deal at Kerry's car care but I was wrong! The two men began telling me that whoever quoted me that probably was new and didn't know what they were talking about and that it might have been just a special deal for me and they really got defensive and started questioning me on who I spoke with and store location and they got on Google to find the phone number(brakes plus).... I said be my guest, you guys have a wonderful weekend I am taking my car to brakes plus! Which by the way was wonderful! I paid a little under $300 and when I told them about my experience with Kerry's care care they even gave me a discount!! I just really didn't appreciate the way two of Kerry's car care employees spoke to me saying I was lying about another shops price and warranty! Save yourself some money take your business else where! I saved over $200 with BRAKES PLUS! :)
Kerry's Car Care strives to ensure that customer service is always top notch. I am sorry that we seemed to fall short of those standards at your visit. We appreciate your feedback.
- Glendale