Norterra
I am a little disappointed that I was quoted $652 for the job and when I picked up it was $747.33! $95 over my quote! I'm pretty sure I won't be coming back. Taxes were only $37.40 so not sure where the extra $58 was hiding in their invoice other than $46 in fees that were not quoted. Probably one of the reasons they were able to get me in right away, nobody returns after their first shakedown!
We are sad to hear things did not go as expected. We love what we do and we want for every customer to have the best possible experience. Communications are essential to a good experience and somehow we managed to fail you in this area. Our leadership is trying to identify why this happened and we will resolve in a way that ensures superior customer experiences now and in the future.
- Norterra