Arizona Auto Repair

Worst experience. Everything that could go wrong did. Took my car in because the AC was not blowing cool. This car is barely used and had a brand new AC installed 3 years ago and about 3k miles ago. I was disappointed to find out that the whole system needed to be replaced, but that is not their fault of course. So $1200 later they let me know my car was ready. I arrive and they pull the car around. It was blowing the exact same way as when I brought it in. Not cold in the slightest. They apologized and took it back to see what was wrong and offered me a ride home. Came back to pick it up the next time it was ready and when they brought it up the car was shaking and making a loud screeching noise (belt was loose). So they took it back and gave me another ride. I was surprised that for the second time they did not check that it was actually ready before having me come in. Turns out the AC bracket was cracked and they offered to weld it back to fix this issue for me, free of charge which was appreciated. So its ready again only to find out the reason it wasn't blowing cold was because a small valve was pinched in this small silver cap. I asked the service manager if this could be the actual problem and that the whole system didn't need to be replaced. He wasn't as friendly as the first service manager I spoke with and just nonchalantly said 'probably not'. I was so upset at this point I didn't want to have further conversations with him of course. So a month or so go by and I haven't really wanted to drive my car (it is an extra vehicle) and then finally on Monday I take it out for a drive. I end up having to pull over because I notice something isn't right. I pop the hood to find the belt completely popped off. Not torn or ripped but just came off. Even with the warranty they offer I did not want to take my car back for the 4th time for the same area issue. I towed my car to another shop who found right away that the bracket for the AC was completely the wrong one and would never be able to hold the belt in place correctly. So $1200 for a new AC unit, a bill for the tow and a bill for the correct bracket - my car is up and running correctly. Now Kerry's did not charge me for the bracket, the problem is more that they didn't notice. The quality control seems to be lacking here. After 4 different times, my car was never done correctly. The lack of empathy form the second service manager I dealt with was horrible. I just caution you in trusting your car with this location until they find ways to ensure at the very least, that a car is running better than when it was before you drove it in there.

Tyler and Jose went above and beyond to make my experience at Kerry's quick, easy, & affordable. Tyler did extra research and gave me very helpful advice. He went way above & beyond! I have been taking my car to Kerry's since I purchased it in 2016 and couldn't be more pleased.

Anthony, Jonathan, Andy and entire team have helped me since I started going to the Lake Pleasant Parkway location within days of that shops opening. I couldn't be happier with the service I get. This is my only go to mechanics. This team always goes above and beyond to make my experience at Kerry's quick, easy, and affordable. I have been taking my car to Kerry's since 2016 and couldn't be more pleased.

I took my Dodge ram in with transmission issues but they wanted to charge more than I paid for the truck to install a remanufactured transmission so I ended up taking it back home and finding the time to rebuild it myself. But the service I received was prompt and with good attitude, even when I told them, I wouldn't be having them do the work. They understood they said and then didn't even charge me for the diagnostics performed. So I can't give them more than three stars, since I never had mechanic work done, but thier customer service is A-1........ Keep up the good work!

Service my oil for transmission and engine very fast and correct products. Tyler was great about the whole process, Give him a four star that-A-boy Award !! Thank You. Bill B.

They were informative, polite and very professoonal

Great service & fair pricing. Honest assessment of the vehicle & repairs needed - will return

I was very happy to get service for my car immediately without an appointment.! Repair was done & my car is in great condition. Pricing was a little lower than what the dealer quoted to me. The agent that helped me sign in was pleasant & very professional. When needed for other services I will definitely return in the future.