Glendale
I went in for a routine oil change on 1/9/2021 . I chose this shop because a friend took my car there in the summer for an oil change & it was fine. When they called me to pick up my car they said I needed all my breaks replace, which I was fine with but they never gave me a price. They were expressing how much of an emergency it would be for me to get my breaks done ASAP. I said I would take it back because I had somewhere to be. They never called me to give me the price on my breaks. After I drove off my check engine light was on and my car was severely shaking and then just shut off. It shut off 3-4 times before I could reach somewhere to park my car. I called they shop and let them know what was going on and they asked me to bring the car in to check. When I took it in, they said the reason my car was turning off was because the air filter box was broken and my engine was getting too much air. They slapped duct tape on it and told me to come back on Monday. I AM 100% BLAMING KERRY'S CAR CARE FOR THIS. Had they not checked my car to see what else they can charge me for that wouldn't have broke & my car would still be working. Now I have to buy a part that cost $600+ and who knows how much labor would be. I am never taking my care to Kerry's Care Care ever again. —update— It’s been 3 weeks after Kerry’s care care said they would reach out to me to resolve the issue and I still haven’t heard from them. Very unprofessional.
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- Glendale