Glendale
Been taking our families car's to get oil changes for a few years and NEVER had a problem until, this last oil change! Took my vehicle in for a routine oil change(keeping in mind I have NEVER had an oil leak)! So glad my son called me to say....mom HUGE oil leak in driveway, check your car. Again.....I have never had an oil leak....I pride myself in taking supreme care of my vehicles. The manager (I will be nice and NOT mention your name on here) called us all but liars.....hmmmmm....SIR....if you would have just gone a different way about this, we could have handled this differently. But what do I know anyways SINCE I am JUST A FEMALE.....OHHHH P.S.. I am a daughter who was raised by an AMAZING FATHER who taught me about cars!!!!! Just dropped it off at Firestone for further evaluation!! Just got my car back from FIRESTONE👍 VERDICT IS IN....Kerry's do your homework on how to change a 2010 Nissan Murano oil change please....the OIL FILTER WAS LOOSE, causing the oil leak. Firestone fixed it for FREE and educated me in the process of how and why it was leaking. Kerry's you're more than welcome to call Forestone and I will give you the name and phone number to speak with the mechanic that tightened up the oil filter just in case you need 100% confirmation!! Thankfully everything worked out as it always does. Lesson LEARNED on my behalf....a SIMPLE APOLOGY with a COURTEOUS I am sorry would have solved this whole situation(KERRY'S)as were humans and do MAKE MISTAKES!!! You did service my Vehicle(look under my husband's name Walter).... I've got receipts....
We are so sorry hear about this frustrating situation. We have made 2 attempts to reach you and we hope we are reaching out via the right number as we did not service a Kila Morgan with a 2010 Nissan Murano. We did however service a gentlemen with this issue and year, make, and model. We would appreciate if you reached out to us either through email at [email protected] or 623-552-5791. We look forward to hearing from you.
- Glendale