AirPark
I went to this place for the first time with an appointment at 8:30 am for a oil change and told them to replace car head light. My car got ready at 2:00 pm. When I reached there my bill was $129, when I asked why it is so high, my service advisor Jacob Hawkins said because it is due to cost of replacing head light. Oil change was 19.99, so it is over $100 to replace head light. When I told them they should have asked me with cost before putting it as I never paid anyone over $39.99 in my 15 years of that same car ownership. Per Jacob it takes close to one hour labor to get this done. When I asked him I don't need it, he got upset, extremely unprofessional, screaming, which I would never expected to witness. Any way, he was able to remove new bulb and put my old headlight blub back in my car in less than two minutes and said my car is ready to go. I was amazed at how one hour job he could complete in less than 2 minutes. This is my first and last time to this repair shop. Be careful guys.
Thank you for reaching out to us and letting us know we dropped the ball. We are truly sorry your experience was not to your satisfaction. Our goal is customer satisfaction and we clearly failed to deliver. Our staff is aware of your concern and we are looking into the issue and doing everything we can to correct it as soon as possible. For you and for future customers.
- AirPark