Mariposa
This place has definitely won my loyalty. I've always been paranoid about getting ripped off at an auto shop - I'm pretty cynical in that I assume a mechanic/contractor/car salesman will rip me off unless they prove otherwise. So it's with great relief that I found 180 Degrees on Yelp. It's not a big deal to get good service if you have a run-of-the-mill, straightforward service issue. What makes a place stand out is when you have an anomalous malfunction that requires special handling. I had just such a case with an alternator last year that required me to come in several times due to a defectively designed part that Hyundai officially claimed "shouldn't be a probem", even though numerous others with that year/model had the same issue. Despite hours of research on online auto forums, I was not able to find any real solutions. I was really pleased with how 180 Degrees handled it. Bogi personally oversaw it, spending many hours of labor which required multiple sessions to troubleshoot the issue (as I said, the Hyundai dealership didn't have an answer). Each time, I got rides, or a loaner, and frequent updates. Bogi even drove my car for a day to detect when & how my car acted up. She came in on a Saturday morning to get my car back to me. I felt like a valued client, not just a "job". I recently took her car class for women (free!), and got a lot out of it. Bogi is passionate about what she does, which translates to integrity, providing superior service and going above and beyond. I feel relief in knowing I can trust that my car is in good hands.