Arizona Auto Repair

Absolutely amazed at the level of customer service and knowledge my husband and I experienced at the new Norterra location. We will definitely be bringing both of our vehicles here from now on. I especially want to thank Chris and Kyle for going above and beyond... BEST repair/mechanic experience we've ever had!

They did a good job.

Great client service!

Clean and professional but not the experience we were hoping for. Had our vehicle at dealership for A/C hose leak and quoted $900. Called Kerry's and quoted $550, so we took it to Kerry's instead. The hose replacement ended up being $890 at Kerry's with a $100 off coupon! Upon pick up at Kerry's we notice left front turn signal not working. Picked up bulb and changed at home only to find that it wasn't a bad bulb, it was a cable that hadn't been reconnected at Kerry's. Two weeks later the air conditioning wasn't working. Went back to Kerry's since they guarantee their work. They said the hose they replaced was leaking and there was a discharge hose leaking as well. We were under the impression that they were replacing both free of charge but ended up being an additional $240, including $75 labor for a hose that takes a few minutes to replace. Really disappointed in this place as we were referred by someone that had a good experience with them. Unfortunately our experience cost more than the dealership. Kerry's doesn't seem to be any different than any I other place trying to squeeze their customers.

1st timer...great service, good people.

You guys were awesome! Very professional and polite. Kyle was amazing. Thank you for taking good care of my vehicle! I also really liked that you had a complimentary service to get me home so I didn't need to wait in the waiting room all day.

Great service. Knowledgeable staff

First time using Kerry's. Just had an oil change, but the service was fantastic. I was met by Kyle and he was very thorough explaining services that were needed. He was very professional. Not once did I feel pressured.

Little bit on higher side though shop is very clean(because it's new) and staff is customer friendly. I wanted to get synthetic oil change done - I had a coupon for $49.99. Most of the times in Phoenix valley when somebody is getting synthetic oil change - tire rotation is included . But these guys wanted to charge me $20 for that(i said no). Charged me $4 for shop supplies(no wifi working and no coffee in it's place). I will say as they are new - they need to work extra hard to build their reputation. Just because you are near to me - doesn't guaranty that I will keep on coming to you for my car work in future.

I realized I had a flat tire when I was leaving for work. I drove straight to Kerry's and they patched my tire and had me back on the road within an hour. Great service! Livia