Mariposa
Would be 0 stars if possible. Great at attempting to upsell, but inept at actual repair. Started out taking my car here when I moved to town. At first, I thought they were cool. Nice waiting room, courtesy shuttle, etc. Thousands of dollars later I pulled the plug on them. The last straw was when my wife brought her car (2014 Subaru) there for an oil change, and they told her it would be $4000 to repair various items and was unsafe to drive. She called me in tears. I took it to a dealership...the dealership fixed "$4000" in repairs for $600! Oh, and none of the issues were unsafe. In addition to that, they sent me away missing 3 lug nuts ON ONE WHEEL. They ultimately DID replace them, but not before telling me it was not their fault. One other thing, during differential service on my car, they crossthreaded and snapped the head off one of the bolts of the differential cover. Then they stuck the head back in place with silicone/sealant. They never mentioned this to me at the time of service. Guess how much that cost me to have fixed (drop diff, remove bolt, re-tap, servixe and reassemble)? Do you and yours a favor, DO NOT PATRONIZE THIS ESTABLISHMENT.
Dear, Mr. Rooney, we are sad to hear we did not provide you with the best possible experience. Clearly we did not deliver as promised. We are very sorry to have failed you. We are constantly refining the way we do business and that is only possible thanks to candid feedback like yours. Please know that we are listening. Please give us a chance to make amends by calling us at 678-355-0002 EXT. 104.
- Mariposa