Norterra
I decided to try Kerry’s because I just moved to the area and had a coupon for a 44.95 synthetic oil change. I also wanted Kerry’s to install a new level kit on my Nissan Titan that I just received for Christmas. When I arrived to the shop it was about 2pm. Kerry’s acknowledged the coupon for the oil change and then quoted me $250 to install the level kit; stating that they install the brand I had all the time. I accepted and then left the site and went to workout. BTW, Kerry’s has a shuttle that I used; very convenient! During my workout and about 45:mins after dropping off my truck I received a call from Kerry’s that the level kit was not as easy to install on a Nissan as it is on other trucks and that it would be more to do the work. Right there I lost all trust in this service shop. I had them complete the work because my truck was already dismantled. What was supposed to be around $250 turned out to be almost double. In all fairness the work was performed and performed well, but I feel that Kerry’s should have eaten the cost based on the quote given to me. For this reason I won’t be using them again. I lost Kerry’s trust.
Thank you for reaching out to us and letting us know we dropped the ball. Communications are essential to a good experience and somehow we managed to fail you in this area. We want to have a chance to correct the issue. Whenever your schedule permits, please give us a call at 678-355-0002 EXT. 104.
- Norterra