1
Glendale

took van in, to get inspected for steering problems, was told less than 1 hours waited over 3 hours, went back up there and was told that the mechanic drove it and yes there was a problem but did not do the inspection let ( THE VAN WAS STILL PARKED IN THE SAME PLACE AS I LEFT IT), I took a picture of the mileage when I dropped IT off and when I got back in it the mileage was the same, SO THEY LIED HE NEVER DID TEST DRIVE IT.........STAY AWAY FROM THIS PLACE

1
Glendale

took van in, to get inspected for steering problems, was told less than 1 hours waited over 3 hours, went back up there and was told that the mechanic drove it and yes there was a problem but did not do the inspection let ( THE VAN WAS STILL PARKED IN THE SAME PLACE AS I LEFT IT), I took a picture of the mileage when I dropped IT off and when I got back in it the mileage was the same, SO THEY LIED HE NEVER DID TEST DRIVE IT.........STAY AWAY FROM THIS PLACE

2
Norterra

I decided to try Kerry’s because I just moved to the area and had a coupon for a 44.95 synthetic oil change. I also wanted Kerry’s to install a new level kit on my Nissan Titan that I just received for Christmas. When I arrived to the shop it was about 2pm. Kerry’s acknowledged the coupon for the oil change and then quoted me $250 to install the level kit; stating that they install the brand I had all the time. I accepted and then left the site and went to workout. BTW, Kerry’s has a shuttle that I used; very convenient! During my workout and about 45:mins after dropping off my truck I received a call from Kerry’s that the level kit was not as easy to install on a Nissan as it is on other trucks and that it would be more to do the work. Right there I lost all trust in this service shop. I had them complete the work because my truck was already dismantled. What was supposed to be around $250 turned out to be almost double. In all fairness the work was performed and performed well, but I feel that Kerry’s should have eaten the cost based on the quote given to me. For this reason I won’t be using them again. I lost Kerry’s trust.

Thank you for reaching out to us and letting us know we dropped the ball. Communications are essential to a good experience and somehow we managed to fail you in this area. We want to have a chance to correct the issue. Whenever your schedule permits, please give us a call at 678-355-0002 EXT. 104.

- Norterra
5
AirPark

Kerry's Airpark Auto Service was excellent! I went in for a second opinion for a potential major repair and they got me in on short notice to diagnose the problem and they actually took me under my vehicle to show me the issue! They proposed a step-wise approach to fixing the immediate minor issue first and recommended a diagnostic approach to determine if the potential major repair is needed. I highly recommmend them for an honest second opinion!

Thank you for your kind words and for giving us a high five for all that we do! It is truly nice to know that our efforts are paying off.

- AirPark
1
Glendale

The Guys at Kerry Auto Are always Fair and Thorough

5
Mariposa

Very professional, friendly and quick! Excellent work!

We are so grateful for your review!

- Mariposa
3
Norterra

Good job by the repairs but they left oil and grease all over the engine compartment the battery cover and the side Fender of the passenger side

Thank you for letting us know about this. Feedback helps us tackle issues and become a better business. We will take your feedback into account as we work toward improving the way we do business.

- Norterra
5
Norterra

Quick service. Fair price. Going back.

5
Glendale

Very friendly and genuine. I got an oil change and made an appointment for other repairs tomorrow. I think it will turn out great.

Thank you for sharing your experience with us!

- Glendale
5
AirPark

Great service in response to a walk in attempt to resolve a serious dashboard warning. Fairly major work was required (our Acura has 115,000 miles on it), I asked them to do the routine service on it while they had it; they took care of finding a rental car for me on one of the busiest rental car days of the year; they paid for it; and had my car finished within four hours of my first walking into their shop. And I discovered later that they had repaired something that I forgot to ask them to repair, but that had been bugging me for months. It would be hard to top this service experience.

Reviews highlighting the commitment of our people to serve every customer with passion reaffirm that we are indeed living up to our mission statement. Thank you for letting us know how we are doing!

- AirPark
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Kerry's Car Care is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Glendale (623) 939-9491, Phoenix (623) 572-2727, Mariposa (602) 476-2475, Norterra (623) 242-6564, Peoria (623) 440-2922, AirPark (480) 998-1605, Chandler (623) 224-2610, Gilbert (623) 224-2580 if you have any issues in accessing any area of our website.