Norterra
Should be 0 stars. My wife took her car here for an oil change a few weeks ago. She also had a slight oil leak, which we knew about. Asked if they could check that out. They say it's a oil pump and seals. They quote her $1800 to fix the problem. She's says no, they change oil and she's on her way. A few days later we noticed a considerable size puddle of oil on ground. We take to another auto shop. They check it out and come to find out. The mechanics at Kerry's stripped out threads on oil pan and over tightened the oil filter so much that it cracked the housing it screws to! And it wasn't the pump it was Kerry's trying to scam an innocent women! It cost us a $1000 to fix their shotty work. Please don't go here! Bad business practices. I've contacted BBB and will be contacting other sources.
Please know that we are listening. We stand behind our work, and our repairs come with a 5 Year, 50,000 Mile Nationwide Warranty. We highly encourage our customers to bring back any issues to any one of our locations for resolution. Please contact me at 815-408-9046.
- Norterra