5
Glendale

I like how you gave me 2 estimates, showed me pictures, not pushy, timely, and the best price!

5
Glendale

This is the best place to take your car,truck or suv for service! Friendly and knowledgable staff! Great service!

5
Glendale

Thanks Guys , you guys did a great job. I hope you don't mind but I'm already telling family on the great job you guys did thanks again.

5
Mariposa

I was absolutely dreading being up this early today to bring my car in. I'm definitely not a big morning person and sitting in the cramped waiting area of an auto mechanic shop sounded miserable. I arrived and was pleasantly surprised to find new facilities from my visit years ago to 180. My previous experience was satisfactory and went as well as could be expected (hence I was happy to use them again today) but today I'm happy to report that they far exceeded all expectations with their new, beautiful location that I would have been happy to hang out at! That being said, I didn't have to hang out there because I was offered a ride to a nearby breakfast spot. I'm writing this review while eating an omelette. Terrible morning turned actually surprisingly pleasant. Thanks, 180! Wonderful staff and honest, reliable results.

5
AirPark

4
Mariposa

I've always been a fan of 180 Degree Automotive, but this last event was pretty horrible. Roughly 20 days ago I started my 2003 Ford Taurus and it started missing and the check engine light came on, so I had it towed to 180 degree auto. They checked the car out for a day and said one of the cylinders wasn't firing and they were going to change out the spark plugs on the suspected cylinder and see if that was the problem. Turns out it wasn't, so they told me it could be the following issues:1. The ignition coil2. The Engine itselfThey suggested replacing the ignition coil first for $530. So I OKed it since I had little choice. After replacing the coil I was called and told that it didn't solve the problem, but "made it slightly better", and that they'd have to replace or dismantle the motor which would cost thousands of dollars. After talking to family it was decided it would be better for me to find another car, and I was ready to sign the title over to 180 degree auto for the $530 bill (yes they were still going to charge me for the ignition coil even though it basically solved nothing). I rented a car since my fiancee would lose her job since she wouldn't be able to get to work. After car shopping for a few days (180 Degree was looking into how to go about the title issue), and talking to family, they decided they would help repair my old car and replace the engine since it would be cheaper then getting another car. We were quoted $4100 (so basically 4630 if you add in the ignition coil).This was decided on Wednesday the 12th of June, and 180 Degree found a used motor with less then 100k in miles. They got the motor in Monday and discovered it had water in it so they sought out another, this next one had even less miles on it. They got it in yesterday (Wednesday the 19th) and when talking to the owner of the motor they discovered that they had "bad information" and that the cylinder that they thought was the problem wasn't really it, and the REAL cylinder was misfiring because, get this, a bad spark plug wire. So after 20 days and $540 later in rental car bills, they tell me that they made a mistake and it wasn't the engine but a spark plug! They fixed everything for free (including waiving the ignition coil replacement bill), and even did an oil change. Trouble is that I was still $540 in the hole for their blunder and while I appreciate their honesty, it is unacceptable that something like this happened.I haven't decided if I am going to push for compensation on our rental car, but it would be nice if they comped it somehow because it seems to be the right thing to do. This was an EXTREMELY costly mistake that could have been MUCH MUCH worse if the decision wasn't made to replace the motor. My car would have been given to 180 Degree Auto that wasn't really broken and I'd likely be stuck with a car loan on a used car. I respect Bogi, the owner, and her staff, but I can't let this issue slide, it is too big to let go.Update:Bogi, the owner, contacted me and we came up with a fair solution to reimburse my expenses. She was clearly disappointed in how things went down and wants to do everything she can within reason to make it right. Will be changing my review because she has really shown honesty and integrity through this nightmare for all involved!Update Number 2: Received a surprise delivery from Edible Arrangements today from Bogi the owner. Really impressive and like I've always said you find the true worth and integrity of a business when something goes wrong, whether bad or good. With 180 degree I think they have demonstrated they care about their customers and mean it.

5
AirPark

I took my car here for the first time because my exhaust system was making a funny noise and I drove by this place daily on my way to work. They told me they could keep my car to diagnose it and offered to drive me to work. They called me later to explain that a piece had rusted off and said they could order the part and fix it, but it would be less expensive to go to an exhaust person they recommended because he could weld the piece and fix it for much less money. As a young female I really appreciated their honesty and they earned themselves a customer that day. I have been back for an oil change and for some other routine issues. They have excellent customer service and treat everyone well that walks through the front door. I never feel like they are trying to pressure me into doing anything that isn't necessary. If I have questions they are always helpful and willing to thoroughly explain things. It's nice to have a place to take my car and not feel like I'm being taken advantage of. If you are in a super big hurry this may not be the place for you because they are always busy. For me that's not an issue because I work around the corner and I'm willing to wait because I trust them and appreciate how awesome they are. Keep up the good work!

5
Glendale

Kerry's has always done a great job! I've gone there since 1999 and whether it's an oil change or major work they have always done a great job. Honest, reliable, trustworthy, good work are things that come to mind when dealing with Kerry's car care, I don't go anywhere else. Always the best!

5
Glendale

excellent service

3
AirPark

These guys held my son's car for nearly a week without even looking at it. Had the BMW toed there on Tuesday. Wednesday: still haven't looked, you're next, tomorrow morning. Thursday: still haven't looked, tomorrow morning. Friday at lunch we stopped in, still hadn't looked at it, we took it with us. I'm sure these guys are great, but we had a terrible experience. Do they really think it's acceptable to hold a car for nearly a week w/o even diagnosing it? What century are these guys from?

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Kerry's Car Care is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Glendale (623) 939-9491, Phoenix (623) 572-2727, Mariposa (602) 476-2475, Norterra (623) 242-6564, Peoria (623) 440-2922, AirPark (480) 998-1605 if you have any issues in accessing any area of our website.