Norterra
This place in unreal in a bad way, please please please please please do not take your car to be serviced here!!! I took my car in to check why my check engine light came on only four days after buying it used from a dealership private mom and pop place. They went through the process of my warranty company I had through the car to see if they would accept fixing it. Diagnostics to just see what was wrong with the car was $348 something rather, that’s insane!! My mechanic brother even said that’s not right.... then they didn’t call me out to tell me that my warranty company denied everything. They just sent me the estimate invoice for what it would cost me before I called them in hopes that I would accept the charges so they could start working and then later tell me my warranty company didn’t accept anything and say that I needed to pay or they would keep my car. So I told them they need to lower the price cause I’m not paying that much for them to just find out what was wrong with the car. They finally lowered it to $167 after I put my foot down. I paid that and left but before doing so they said they couldn’t send that to collections for me or do payment plans or anything. They should be telling people that if they do anything to your car that costs money and don’t tell you about it up front, that they’re going to keep your car hostage until you can pay it to them. So then they offered to hold onto my car until I could pay that full amount and I said uhm hell no because then you’ll just tack on charges for it staying here. I also had to figure out how I was getting to work and back for several days without my car and they provided me with a Lyft ride home from work but I waited several hours before it even picked me up. Terrible terrible service. The guy in the front named Andy is also extremely rude when you explain that you’re frustrated and don’t understand something so you need him to explain it in detail. He talks to you like you’re automatically stupid.