Peoria
I don’t usually take my time to make reviews, especially negative ones as I have worked in the customer service industry and understand mistakes may happen/people have days. I’ve never had a worse experience at a car shop than this one. The first time I took my car in to get my oil changed, they broke something during it which caused my car to leak oil all over my drive way. I took it back in, they apologized, fixed it, and gave me a free oil change for next time. Annoying, but I understood. Fast forward to this last week. I take it in with the free oil change card I received. They tell me they will take care of me and have it done that evening: (I rely on my car for work). They call me around 7pm and state they needed to run a test on it that would cost 80$ And they would call me first thing in the morning. I reluctantly agreed as I trusted them. I Ubered to work next morning because by 9, they still did not call. 12pm the next day rolls around, no call. I call them and they state my car is done, I’ll need to replace my engine (despite never having car trouble) and they would give me an estimate. I told them I’d come by to pick up my car later as I wanted a second opinion. I pick up my car and my dad checks under the hood. He notices the oil was never changed and the coolant was completely empty. We take it back. They say the technician must have spaced and they were sorry. We mentioned the coolant and they apologized and said they would take care of that as well. I go back again to pick up my car. Due to the issues, we check in the parking lot to see if it was done. We see the oil is changed but the coolant is empty. I go inside and ask if they’re going to put coolant in. They say that they did and that they “showed my mother when she dropped off my car last time.” Which is a total LIE as my mother did not wait there for them when she dropped or the keys and they did not even pop the hood when she was there. Furthermore he said it must just be because I “never get my car serviced.” THE LAST SERVICE I GOT WAS FROM THEM. IN APRIL. Most unethical and incompetent place I’ve ever been.