Arizona Auto Repair

This was the worst service that I’ve ever experience!! I had a power steering and suspension pump put on my car less than a year ago and a gentleman by the name of TJ winter assisted me. He was very professional and left me very satisfied with the quality work. But this go around, one of your employees I felt was very unprofessional and dishonest not only with this price but also thetow fee. He kept my car over three days and did absolutely nothing to rectify the problem. Half the time he said he’d call back in 30 minutes and after hours later, had to call him back. So I’m very dissatisfied with the price that he quoted ($4200.00)me along with the tow fee which he volunteered.Therefore, I will never do business or refer anyone to Kerrys Automotive, because of Justin. He’s dishonest and a crook.

Took my car in because the door handle wasn't grabbing to open. They said that the entire door handle would need to be replaced but they recommended doing a repair on the piece broken for $200 instead. Talked me into it by saying that there's a 5 year warranty on it so if it broke again, just come back in and they would replace it. 2 months later it broke again. When I brought it back in, they refused to honor the warranty saying that they can't just keep replacing the same part. Which is the opposite of what they said to talk me into the repair in the first place! I left it broken for a few months and decided I'd call a dealership and have them replace the entire handle. Just had it replaced and the dealership said that there was a part on the handle that was worn down and it's now working, but to be gentle with it because the actual problem is a part that interacts with the handle and eventually I'll have to replace that. So Kerry's didn't even diagnose the problem properly to begin with and took $200 from me for nothing! Also they quoted me almost $500 to replace the handle and the dealership only charged me $277. Would not recommend this place to anyone!

Everyone was super nice!! Super quick, loved the service (:

Everyone was super nice!! Super quick, loved the service (:

I’ve been a loyal customer for 15 years. The last 2 visits were disappointing. Today I had an appointment and they said it would be hours til they could get to me. I make appointments because I’m a caregiver for a 100 percent disabled vet. I have limited time. I told them I will find another repair shop that is professional and timely.

I walked in this morning because my 2020 vehicle was over due for its oil change. I was very happy that they were able to get me in without an appointment and that they said the wait would only be an hour. The service advisor was very nice and I appreciated that they showed me the dirty filter after replacing it. They weren’t pushy with upselling and the advisor was very knowledgeable and took the time to explain things to me. My vehicle was done on time and when I got inside my car I noticed the new oil change sticker had a smiley face on it 😁. I think that’s so sweet and it made my day! I’ll definitely be coming back!!