Norterra
I had scheduled a 3:00 appointment at the norterra location. Dropped off my Jeep and was told that they close at 7:00. Called at 6:00 to see the status and my Jeep had not gone in yet. Was totally would take about 20 minutes and they could have it completed. That included an oil change, tire rotation and diagnostics on a check engine light. A lot longer than 20 minutes. Called several times when I did check the status and was put on hold twice for a total of 10 minutes. When I came to pick up my unit voiced my displeasure with Jose I believe was the manager. I would really like somebody to contact me so to discuss further.