Norterra
Do not go here! Charged me 140.00 to just diagnose the issue with the car. They only diagnosed part of the problem, and wanted to fix before they would diagnosed the other issue. Took it to another mechanic, they figured it out within 15 min. The air conditioning issue was figured out easily with 10 min. They wouldn't even deduct the 140.00 from the cost of fixing the car. Bottom line they charge way too much for not knowing what the problem is. Save your money, go somewhere that doesnt charged you 140 + to pay for nothing.
It seems we had a disconnect and clearly dropped the ball. We want to be #1 when it comes to customer service and clearly we are missing the mark. Our leadership is trying to identify why this happened and we will resolve in a way that ensures superior customer experiences now and in the future.
- Norterra