Norterra
Back story: Vowed I wouldn’t come back to Kerry’s a couple years ago after being quoted $2,500 for a repair that I had completed at Aamco on 59th and Bell for under $600. Unfortunately I was in a hurry for an oil change before going out of town so I made an “appointment” for a simple oil change at 7:30 AM because they had a special for $50. I Dropped off the car at 7:20 and was told, “we’ll get right on it.” By 8:35 I hadn’t heard anything, so I had to initiate for an update as I saw my car just sitting in the bay with no mechanic. I was told, “he’s on it right now; should be about 30-45 minutes.” There’s no way a simple oil change should take nearly 2 hours to complete and if it is, just give me a heads up especially when I told you when I dropped it off that we’re headed out of town as soon as it’s done and that’s why I made an early appointment. I also told them I know there’s a couple minor things I need done but I just don’t have the time right now, so just the oil change will do (will update review with recommended services/prices when/if I ever get my car back.) The reviews lead me to believe people like the convenience of the location and the cleanliness of the waiting area. Or maybe the shuttle service. Because they’re most likely getting ripped off. Or waiting all morning for an oil change.