Arizona Auto Repair

We are truly sorry your experience was not to your satisfaction. Lack of focus, carelessness and indifference is not what we are known for. We are sorry your experience was not reflective of our reputation. Our leadership is trying to identify why this happened and we will resolve in a way that ensures superior customer experiences now and in the future.

We are truly sorry your experience was not to your satisfaction. Our goal is customer satisfaction and we clearly failed to deliver. We are looking into the issue and doing everything we can to correct it as soon as possible. For you and for future customers.

Please let us know when you were in our Glendale store, as we have no record of Melinda Minshall. Our staff recalls an incident with a young man by the name of Jeff, who came in to pick-up a relative's vehicle, he wanted to negotiate the price approved by the vehicles owner on two separate calls 4/24/18 @ 4:00 pm and on 4/30/18 @ 2:00 pm.. When Jeff was informed that there would be no negotiation, he became aggressive, loud and threatening to the staff that "they didn't know who they were dealing with". Jeff was asked to please pay what was due, yet he continued with his aggressive behavior, stating he was going to tell everyone that he knows and give Kerry's a bad review. Jeff was asked to leave, upon his departure from the lobby, he encountered a technician and began his barrage of questions and complaints. When the technician returned to the shop area, Jeff left. If however you are not Jeff, It seems we have failed to serve you the way you deserve. That is unacceptable. Thank you for taking the time to bring up these issues via your review. We are looking into this and need to identify when you were in our shop, please advise us so we can speak to the staff members involved.