Norterra
Went to get a recall done on my car-they told me that I had no oil cap and oil was covering my air filter. Well-the last time my hood was up was an oil change by Kerry’s...so. Called and talked to Jose the manager. He didn’t argue or debate-just asked where the car was and ordered a new cap and filter to be put on the car now. Took the car into Kerry’s the next day-they cleaned the motor and changed the oil-plus gave me another oil change for free. Why 5 stars? Everyone screws up-we’re humans. He said the guy doesn’t work there and made no excuses. They made a mistake and made it right to my satisfaction.
Thank you so much for sharing your experience with us. Your opinion is valuable to us and helps us shape everything that we do. We are glad to hear that we were able to fix past mistakes. Thank you for giving us a chance to right this wrong.
- Norterra