Norterra
During an oil change the mechanic came in, showed me a spark plug with oil all over it and told me I had a gasket seal, leak. He also told me the inner side of my tires were worn thus meaning alignment issues. The estimate was around $800 just to fix the seal leak (mind you the part is only $40 online and youtube tutorials show the work takes an hour, if that). One of my friends proceeded to check my spark plugs and they were all dry. Just to confirm my friend's findings, I went to another auto shop and they confirmed I didnt have ANY of the issues Kerry's auto told me I had. If you don't do your homework and compare costs and get 2nd opinions, these guys will empty your wallets and get away with it because they do it with a smile.
We are truly sorry your experience was not to your satisfaction. We are always hard at work to make sure our team delivers on our brand promise and every customer has a positive experience. Thank you for taking the time to bring up these issues via your review. We will take your feedback into account as we work toward improving the way we do business.
- Norterra