Phoenix
When scheduling an appt online make sure u call Kerry's car care 1st, according to them their scheduling system doesnt reflect appts already made so when they tell u ur vehicle will take 1 hr, be expecting 2 1/2 to 3 hr wait, this was for an oil change. And dont expect a sincere apology for ur long wait either just one that will get u out the door with many excuses to follow. But the tech that worked on my vehicle was really good he even offered a free tire rotation for my long wait and so his service was a 4-5 star rating. Otherwise for my 1st time there my experience was ok & BTW they have a nice waiting room. 😎
We greatly apologize for the duration of time you had to wait for your oil change. We appreciate you bringing this to our attention, It is unlike the staff there to be inattentive. However, We are glad you liked our waiting room.
- Phoenix