Glendale
When I called to see what the price was to see why my engine light was coming on, I was told they would find all the codes and generate a quote for the repairs for me. Having done business with them before, I planned on having Kerry's do the repairs. I asked again what that charge would be and was told that it was free. Took the car in and was a little surprised when they told me it was going to cost $140.00 to get a detailed quote for the diagnostics and repairs. I will still have Kerry's do the repairs but will have to find out what the problems and costs will be first.
Charlie, We are so sorry for the lack of communication on our part. The inspection of your vehicle by one of our ASE certified and trained Technicians is free. When we have to dig a little deeper into your vehicles concerns that require further diagnostics then we have a diagnostics fee. We appreciate you bringing this to our attention so we can address this concern and ensure it doesn't happen again.
- Glendale