Arizona Auto Repair

Greeted professionally, explained what was needed to replace battery, performed charging and starting system test.

Horrible experience. Brought my vehicle in because it wasn't starting. My battery had been replaced the day before (by Autozone) and my alternator was replaced in 2019 by a different mechanic. I told them all this, so it pretty much left the ignition or the starter. I get a call from Kerry's and they say "good news, your battery cable was loose and not making proper connection so we tightened it up and the vehicle is starting, but your water pump is leaking and you need a flush. It could flood your engine out if not fixed so your looking at $838 with parts and labor" (that's good news?). So I authorize the repair. So I get a call later from Kerrys and they say "the repair is all done, but now the vehicle is not starting. You need a starter and your looking at another $439" At that point I was pretty upset. Not only did they mis-diagnose the issue from the beginning and cause me to make an uninformed decision on what repairs to prioritize, they didn't listen to me when I brought it in and told them it was either the starter or the ignition. This is like going to the dentist and complaining about your back molar hurting, and then the dentist says your back molar is fine but your front tooth needs a filling. Then after they fill your front tooth the dentist says turns out your back molar did have a cavity after all. Had Kerry's listened to me and caught the starter issue from the beginning, and told me "by the way, your water pump is going bad would you like us to take care of it?" I would have probably made a follow-up appointment for them to fix it. They lost a customer for life.

I am so grateful I found this place! They have taken exceptional care of me and my son. They’ve thrown in so many complementary services and have even stayed late and took us in right before closing time when we had car problems. The staff is extremely friendly and treats their customers like friends and family.

I received an oil change promotion in the mail and so I figured I would take it in. I have been here before and past experiences were better which why giving 3 stars. This time I don’t know if the guy at the desk was having a tougher day but did not seem to care about going over anything. With the coupon there were fee inspections that I didn’t receive any feedback on. The promotion was for $39.95 for full synthetic and came out to $49.93 due to taxes and labor but to me the labor should be included in the promotional price or listed on the promo that it will be added on like they did for tax. He didn’t seem to care to explain much when I asked. It just wasn’t a good experience other than it didn’t take too long. Was very sad about the customer service. Not sure of going back as I didn’t feel welcome or taken care of. I have had other good experiences which may take me back and why I gave it the rating I did but this one was rough.

Went to Kerry's on 83 Ave in Peoria for a Air Conditioner system check. 1 trip, They found nothing wrong. 2nd trip, your condenser is bad, Part is $700 and 7 hours labor. I did the part change my self buying a AC Delco from O’Reilly’s for $220 and it took me less than 3 hour to change. 3rd trip to re-charge the Air Conditioner system, they told me my cooling fans are bad and need to be replaced $1500 for parts and never told me how much labor but I could only imagine. Problem is they completely misdiagnosed the problem. Their diagnose did not sound correct so I went to another shop. All that I needed was a Air Conditioner pressure value a $17 part. Changed the part, re-charged the Air Conditioner and it was good to go. This place price gouges people and over charges on labor time. I would not recommend this place to anyone not only do they mark up the parts over 300% from retail but they over charge on hour time. If I could leave no start I would!

My car had a mysterious coolant leak that no one could not find or figure out. Took my car into Kerry’s for another look and within minutes they told me what it was. Water pump leaking. Andy told me it was behind the timing belt and that the mileage on my car suggest timing belt replacement would be my best route. After a very nice conversation with Andy and all the different options that I have, I decided if I was planning on keeping this car, I would bite the bullet. Andy never made me feel pressured, even suggested I take moment to decide. Definitely my personal mechanics from now on, customer for life

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