Norterra
Went in with a coupon for a synthetic oil change for $49.95. They texted me suggesting I get other work done (change transmission fluid for $229 and change brake fluid for a $129 or $159 or something). I declined the other work at this time. When I picked up the car the total was $71. More than I’ve paid to have the oil change in this car, without a coupon! The guys at the desk were very nice, but definitely feeling frustrated at the amount. (Car is a Toyota and has 71,000 miles on it) Update: The regional manager did call me and apologized that it wasn't made more clear that this car might require more oil and that it would be extra. And also that the price of oil is up right now. I am changing my 2 stars to 4 stars and appreciate the follow up.
Thanks for your review! The regional manager will be in contact with you in 24-48 hours to try and resolve any concerns you have.
- Norterra