Norterra
I went in today (3/7/22) for an oil change. Jason was great and ensured I was taken care of quickly. He also recommended the 5 oil change special for $249, which appeared to be a great deal. When I returned to pay and all was said and done that $249 deal was actually $295, which included a $23.95 service fee and taxes. When I returned home. I discovered a leak so fortunately I live around the corner and was able to return. The staff at that time were not as helpful. Three technicians, and two sales staff ( neither of them being Jason) were standing around debating who was going to check my truck out. The three technicians basically ignored the salesman by stating they did not do oil changes and walked away. There was a young lady who finally said I guess I will take it in since no one else seems to want to do their job. I went and sat in the lounge and after about 10-mins the guy ( sorry did not get his name) came and handed me my keys. When I asked him what was wrong, he said the oil filter was loose. Nothing else was said and I left. I hope when I return for my next oil change I do not have the same experience and they perform the oil change correctly and completely.