AirPark
NEVER AGAIN!!! I am a local small business owner and my vehicle is used everyday in order to make a living. Needless to say, it is a hardship to put it in the shop and not be able to do service calls. At the beginning of the summer, I realized the A/C was not working correctly and needed to be serviced. I wanted to take advantage of the trcuk being down so I asked the shop to check out everything and let me know what else needed to be done. My vehicle is older but works great for what I do and I want it to last for years to come. I got a great deal on a rental car for a week so I told the shop my timeline and to go over the vehicle and suggest any maintenance. The came back and said the a/c was just a valve issue but incredibly found a leaky seal that cost over $1,500 to fix. I asked to PLEASE make sure the A/C is 100% because I could not go without my work truck again. I was assured it was fixed. Well I guess you know by now that it wasn't. I brought it back again and showed the GM (Jake) that the A/C was cutting in and out and had to leave the car again. They "found" a vacuum leak and said come get your truck, its fixed. Next day, the truck starts blowing hot air so I take it back again. They had my truck for another12 days and claimed that the compressor which was less than a year old was bad and needed to be changed. Napa parts warrantied the compressor and I was told the truck is fixed. I had the truck for a couple of days and needed to drive to Show Low for a job. Half way up the mountain the air cut out and a screaming noise started coming from under the hood. I pulled over in the middle of nowhere with no cell coverage and popped the hood. The belt tensioner was missing one bolt completely, one bolt was holding on by a couple of threads and the last bolt was so loose I could move it with my fingers. I waited on the side of the road in the heat for over an hour for one of my employees to backtrack and find me since I did not have cell coverage. He and I were able to rig things well enough to get to the next town. When we got there and had gauges put on the A/C system it was learned that the system was overcharged and the compressor clutch was now seized so the belt was just being dragged across it. I was able to free the pulley enough to drive home in 110 deg heat. Took it back again and the compressor was changed again and supposedly the GM (Jake) personally looked it over. When I went to pick it up I asked to see my truck with gauges hooked up so I would know what the pressures were before leaving. The guy up front went in the back and came back with numbers and said that Jake was not available. I could have been killed driving through the mountains if I would have lost power all of a sudden from the bolts they left loose and the GM (Jake ) could not even take the time to come out and apologize. This place has cost me SO much money and time. They had such a great reputation at one time and I wish I had known of the ownership change before taking in my truck. STAY AWAY!!! There are good shops with managers that know what they are doing....this is not one of them! Update 8/7/19 Well now the A/C compressor is making noise (2nd new compressor). And no the "Owner" who commented he would look into the issue never called. I repeat my previous comment to STAY AWAY!! And go check out their Yelp review it is a more realistic rating of this establishment.
David, Thank you for bringing this to my attention. I apologize that you have had such a frustrating experience. I will make sure to personally look into this matter.
- AirPark