5
Glendale

I have been taking all of my vehicles to Kerry's for the last 14 years. They always provide me with details of any maintenance repairs along with photos, provided me with options and are extremely professional. I would not take my vehicles to another car repair.

We are blessed to have such a dedicated customer such as yourself. We appreciate you taking the time to share your thoughts with us and the community. We look forward to your next visit.

- Glendale
5
Norterra

LOVE this place and love these guys! Super polite and professional. I will not be using another shop ever again.

Wow! I will make sure to pass this review on. Your review has made our day. Thank you for letting us know how your experience went.

- Norterra
1
Norterra

This place sucks. If I could give it 0 stars I would. What ever price they quote you, add an additional $500.00 to it and don't expect your car to be fixed. If anything, expect to make another trip back in hopes that they may actually fix your car. The only reason for going back now is to have them keep fixing my car until it's done right because the issue is still covered under warranty. I would not recommend this place at all. They used to be good once upon a time, not sure what happened.

Our goal is customer satisfaction and we clearly failed to deliver. Thank you for giving us the opportunity to correct the issue that is still present with your vehicle. The Regional Manager will be contacting you within 24-48 hours to help resolve this matter fully.

- Norterra
5
Norterra

This place is AMAZING! I called at 11am for a jump start, and had a service guy at my place at 1115. I got a jump start, new battery replacement, and had the BEST customer service! I was able to make my dentist appointment at noon. My car was in the shop at 1130 and I was out the door with a working car by 1150. I HIGHLY recommend this place for your car service needs. I will definately be a repeat customer! Thank you Kerry's Car Service!

You are welcome! Customer service is always our first priority. Looks like our staff took great care of you. Thank you for letting us know about your service with Kerry's. We look forward to future visits with you.

- Norterra
1
AirPark

NEVER AGAIN!!! I am a local small business owner and my vehicle is used everyday in order to make a living. Needless to say, it is a hardship to put it in the shop and not be able to do service calls. At the beginning of the summer, I realized the A/C was not working correctly and needed to be serviced. I wanted to take advantage of the trcuk being down so I asked the shop to check out everything and let me know what else needed to be done. My vehicle is older but works great for what I do and I want it to last for years to come. I got a great deal on a rental car for a week so I told the shop my timeline and to go over the vehicle and suggest any maintenance. The came back and said the a/c was just a valve issue but incredibly found a leaky seal that cost over $1,500 to fix. I asked to PLEASE make sure the A/C is 100% because I could not go without my work truck again. I was assured it was fixed. Well I guess you know by now that it wasn't. I brought it back again and showed the GM (Jake) that the A/C was cutting in and out and had to leave the car again. They "found" a vacuum leak and said come get your truck, its fixed. Next day, the truck starts blowing hot air so I take it back again. They had my truck for another12 days and claimed that the compressor which was less than a year old was bad and needed to be changed. Napa parts warrantied the compressor and I was told the truck is fixed. I had the truck for a couple of days and needed to drive to Show Low for a job. Half way up the mountain the air cut out and a screaming noise started coming from under the hood. I pulled over in the middle of nowhere with no cell coverage and popped the hood. The belt tensioner was missing one bolt completely, one bolt was holding on by a couple of threads and the last bolt was so loose I could move it with my fingers. I waited on the side of the road in the heat for over an hour for one of my employees to backtrack and find me since I did not have cell coverage. He and I were able to rig things well enough to get to the next town. When we got there and had gauges put on the A/C system it was learned that the system was overcharged and the compressor clutch was now seized so the belt was just being dragged across it. I was able to free the pulley enough to drive home in 110 deg heat. Took it back again and the compressor was changed again and supposedly the GM (Jake) personally looked it over. When I went to pick it up I asked to see my truck with gauges hooked up so I would know what the pressures were before leaving. The guy up front went in the back and came back with numbers and said that Jake was not available. I could have been killed driving through the mountains if I would have lost power all of a sudden from the bolts they left loose and the GM (Jake ) could not even take the time to come out and apologize. This place has cost me SO much money and time. They had such a great reputation at one time and I wish I had known of the ownership change before taking in my truck. STAY AWAY!!! There are good shops with managers that know what they are doing....this is not one of them! Update 8/7/19 Well now the A/C compressor is making noise (2nd new compressor). And no the "Owner" who commented he would look into the issue never called. I repeat my previous comment to STAY AWAY!! And go check out their Yelp review it is a more realistic rating of this establishment.

David, Thank you for bringing this to my attention. I apologize that you have had such a frustrating experience. I will make sure to personally look into this matter.

- AirPark
3
Norterra

I have shared info on this shop before as they have damaged my car during oil changes which i brought back to them to fix x2. My wife brings her car there because she bought a prepaid oil change package. Basically they have quoted brake jobs each time that i have had done elsewhere for much less 50-60% less then quoted.

5
Norterra

The entire staff at this place is wonderful. I've been using them several times and am never disappointed!

We are so happy that you always receive great service with us. Thank you for taking the time to leave us your feedback.

- Norterra
5
Phoenix

Kerry's Car Care goes above and beyond with their level of services and time and time again they show they care about the customer! They are a great shop with great employees who do their best to provide top notch service and warranties on their parts and services! I highly recommend using them for car repairs!

Thank you! We are very blessed to have such awesome staff at Kerry's that are always hard at work to deliver the best in customer service. We appreciate you taking the time to share your feedback with us. I will make sure the staff knows of this review.

- Phoenix
5
Phoenix

After both of my experiences here I probably won’t take my car anywhere else. 1. They’re all knowledgeable 2. They don’t scam you out of your money and and misdiagnose your vehicle 3. They’re extremely friendly and take the time to explain the issues at hand Thankful for the service.

Thank you for such high marks. The vote of confidence goes a long way.

- Phoenix
5
Glendale

Excellent friendly service here!

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Kerry's Car Care is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Glendale (623) 939-9491, Phoenix (623) 572-2727, Mariposa (602) 476-2475, Norterra (623) 242-6564, Peoria (623) 440-2922, AirPark (480) 998-1605, Chandler (623) 224-2610, Gilbert (623) 224-2580 if you have any issues in accessing any area of our website.