I drove in this Morning after discovering that a brake light went out on our 2001 Ford Taurus. I was greeted on entering the store by a friendly voice and told the representative what was wrong. He saw our car parked outside and looked up the vehicle repair history (I assume he was using carfax or some other car history database), all while we were talking. I gave him my keys and waited in their clean waiting room while he fixed the problem. I was in and out in 30 minutes or so. The tail light was fixed and I drove away very happy with how things turned out. I did not know it would be that easy. We are not regular customers but will become regular customers starting with our next routine service.