Car Trouble? Kerry's Car Care

Customer Survey

Dear Neighbor,

We at Kerry's Car Care want you to be a very satisfied customer. We appreciate your business, and would like to take this opportunity to stop and ask for your report. We want to be your neighborhood service center.

To help us serve you better ... Please fill out this brief questionnaire. Thank you for your response.

Name		Date
Phone Number		email

VerySatisfied

Somewhat Satisfied

Dissatisfied

1. Were you greeted promptly and treated courteously by our managers?

2. Did our managers clearly explain the recommended repairs?

3. Did you have any work performed during this visit?

4. Was your job finished on time?

5. Was the work done correctly the first time?

6. Overall, was our work satisfactory?

7. Were the charges within estimate?

8. Would you recommend our services to others?

Yes No

9. Would you like us to call you for further discussion?

Yes No

10. Which location did you visit?

11. How did you first contact Kerry's Car Care concerning your visit?

Telephone Visit to location

12. If you contacted by phone, approximately how many rings did it take before the phone was answered?

Less than 2 rings

More than 2 rings

Not sure

13. How did you hear about us? Mail Newspaper Billboard Radio TV Location Pennysaver

14. Additional comments or suggestions: