We started going to Kerry's last year with my 18 year old's Honda. Long story short, it was a used car with a "new" engine that Kerry's tried to save, with several visits, but, the engine blew 8 months into him owning it. (There were bolts missing from the engine mount and other factors that no one was to blame.) Being that my son was responsible, they worked with us on cost to keep it down and made sure they addressed the issues to HIM, as well as me, so that he understood what was going on. (That car ended up being donated to Wheels for Wishes)
In May, my son had started working for a dealership in the area and saw an Audi in their wholesale lot in the back. He wanted to buy it. Even with me and the Used Car Manager (who is a friend) stating our concerns with him purchasing an Audi (in 'as is' condition), he bought it anyway. Not even a month into it, the problems started up. Kerry's took in the car to work on (at this point, they are starting to feel like family because we've been there enough) :) Being an Audi, even I know that they can be a b*&%! to work on. Thinking they got the issue, it was returned to my son. Turned out, the issue was in an area of the engine they couldn't see. They took the car, this time for about 3 - 4 weeks (fortunately, my schedule works in a way that my son was able to use my car, but, there were times I needed it and had to go without) so they can pull the engine apart and really thoroughly go through the Head and clean it up and replace parts. Put it back together and we got it back. After driving for a bit, smoke is billowing out the back end. Turns out, oil is pouring back into he engine (the place they sent the motor to for work did not replace some of the parts that were removed in the process). They took the car back in and, you know what they did for me???? The rented ME a car so that my son had my vehicle to use and I wouldn't have to go without while they had the car again. They went above and beyond to accommodate not only my son, but ME, to ensure we were satisfied. My son, nor I, was not charged for anything they needed to do and they treated us with utmost respect and professionalism. It helps that we both stayed patient during the process and always went in laughing about the issue. How you approach anything makes a difference and I believe that the mutual respect and maturity in the situation made a difference. I would absolutely recommend them to everyone. Chris and Jason are the one's we dealt with the most, but, I have never had a bad experience with ANY of the members of staff that work there.